VividSphere Privacy Policy

1. Who We Are

VividSphere LLP is a technology company headquartered in Bangalore, India. We develop business software solutions including PrimeBase (unified business operations platform) and Pocket CRM (mobile-first customer relationship management).

We are committed to safeguarding your personal and organizational data in compliance with global standards like GDPR and other applicable privacy laws.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number when you contact us or sign up for our services.
• Website Usage Data: Analytics data about how you interact with our website, including pages visited, time spent, and device information.
• Product Usage Data: When you use our products (PrimeBase, Pocket CRM), we collect data necessary to provide and improve the service.
• Communication Data: Records of communications with our support team or through our contact forms.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our services
• Responding to customer inquiries and support requests
• Improving our products and developing new features
• Sending important service updates and notifications
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure hosting infrastructure, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or acquisition

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for certain purposes

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

8. International Data Transfers

Your data may be processed and stored in servers located outside your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: