Who you're contracting with and what this covers
These Terms of Service (the "Terms") are a binding agreement between you and VividSphere LLP, a limited liability partnership organised in Bangalore, India ("VividSphere", "we", "us"). They govern your use of everything we operate: our marketing site at vividsphere.co, our products PrimeBase (web, iOS, Android, customer and vendor portals, and APIs at primebase.io) and Pocket CRM (iOS and Android), and any support channels we run alongside them (collectively, the "Service").
By creating an account, clicking a button that says you accept these Terms, or using the Service, you agree to be bound by them. If you're signing up on behalf of a company or other organisation, you confirm you have authority to bind it, and "you" in this document means both you personally and that organisation.
This is the contract. If you signed up your company, this is between us and your company — and you agreed on its behalf. If your team uses our products under a separate written order form, that order form wins where it conflicts with these Terms.
Your account and your team
You're responsible for keeping your account credentials secure, for what your team members do inside your workspace, and for making sure each person logging in has authority to do so on your behalf.
2.1 Eligibility
The Service is for businesses and people running them. You must be at least 18 years old to create an account, and you must not be on a sanctions list maintained by India, the European Union, the United Kingdom, or the United States.
2.2 Admins and members
- Workspace admins can add and remove members, change billing, and close the workspace. We act on instructions from any admin on record.
- Members get access based on roles and rules admins configure. You're responsible for keeping those role assignments accurate.
- End users of portals you operate on PrimeBase are your users, not ours. You're responsible for their access and their conduct on portals you control.
2.3 Keeping things current
Please keep your billing email and admin contacts current. If we can't reach an admin about a security event, a payment failure, or a material change to the Service, we may suspend the workspace until we can — see §8.
Acceptable use
The Service is shared infrastructure. A short list of things you agree not to do, so that one person's behaviour doesn't degrade everyone else's experience:
- Don't break the law. Don't use the Service for anything illegal where you operate or where we host the data.
- Don't try to break the Service. No reverse engineering, no probing for vulnerabilities outside our published disclosure program, no automated scraping of pages or APIs beyond documented rate limits.
- Don't impersonate. Don't sign up under a false identity or pretend to be someone you're not.
- Don't harass. Don't use portals, comments, or messaging features to harass, threaten, or defame people.
- Don't host the wrong kind of data. No personal health information regulated under HIPAA, no payment card numbers, no government-classified information, no content that sexualises minors.
- Don't resell without permission. Don't make the Service available as a standalone product to third parties without a written reseller agreement with us.
3.1 Reporting abuse
If you see another customer or a portal end user breaking these rules, write to contact@vividsphere.co. We read every report and act on what we find — see §8 for what that can look like.
Your content and our rights to it
Anything you put into our products — customer records, contacts, projects, documents, invoices, accounting entries, files, comments, custom fields — is "Customer Content." It belongs to you.
4.1 Licence you give us
You grant VividSphere a worldwide, royalty-free, non-exclusive licence to host, store, transmit, copy, display, and modify your Customer Content only as necessary to provide, secure, and improve the Service — and only for as long as you keep it in the Service. We can also use de-identified, aggregated information about how the Service is used to improve and benchmark the product.
4.2 What we won't do
- We won't sell Customer Content.
- We won't use Customer Content to train AI models — ours, our vendors', or anyone else's. AI features run in pass-through mode with providers whose terms forbid training on customer prompts.
- We won't access Customer Content except to deliver, secure, debug, or support the Service — and even then, only with the narrowest access necessary.
4.3 Export and deletion
Admins can self-serve CSV and PDF exports for most records from inside the product. For anything that isn't covered by an in-product export, email us. On account closure, Customer Content is hard-deleted within 30 days, except where law (typically tax law) requires us to retain specific records longer. Details are in our Privacy Policy, §07.
4.4 Feedback
If you send us suggestions, bug reports, or feature requests, we may use them without obligation or payment to you. We won't identify you as the source publicly without your permission.
Fees, billing and renewal
Pricing for each plan is published at the time you subscribe, and your subscription is governed by the plan, term, and currency you pick at checkout (or, if you have one, your written order form).
| Topic | How it works |
|---|---|
| Billing cycle | Monthly or annual, charged in advance on the day you subscribe. |
| Taxes | Quoted prices exclude taxes. We add applicable GST, VAT, or sales tax where required. |
| Mid-term seat changes | Add seats anytime — prorated to the end of the term. Removed seats credit on next renewal. |
| Renewal pricing | Fixed for your existing term length. If we change list prices, we'll email admins at least 30 days before renewal. |
| Refunds | Annual subscriptions are refundable within 14 days of first purchase. After that, fees paid are non-refundable except where required by law. |
| Failed payments | We retry on a schedule and email the billing contact. Workspaces enter read-only mode after 14 days unpaid and may be suspended after 30. |
| Disputed charges | Tell us within 60 days. We'll review and either correct or explain in writing within 10 business days. |
5.1 Auto-renewal
Subscriptions renew automatically for successive terms equal to your initial term, unless you cancel through the in-product billing page (or write to us) before the renewal date. We'll send a renewal reminder by email to admins at least 14 days ahead of annual renewals.
Trials, beta and early access
From time to time we offer free trials and early-access programs for new features. These come with the same security and privacy commitments as the rest of the Service, but a lighter set of warranties.
- Trials end automatically on the date stated when you sign up. We won't charge you unless you choose to subscribe.
- Beta features are labelled as such in-product. They may change, break, or be removed without notice. Don't rely on them for production-critical workflows until they exit beta.
- Feedback on beta features is welcome and treated under §4.4.
Availability and support
We target 99.9% monthly availability for the core production Service, excluding scheduled maintenance announced at least 48 hours in advance.
7.1 Status and incidents
Live status is published at status.vividsphere.co. For incidents that affect your workspace, admins are emailed directly with what happened, the customer-side impact, and our remediation plan.
7.2 Support channels
- Email — contact@vividsphere.co, read by a real engineer. First response within one business day; usually same day.
- In-product — the Help button inside PrimeBase opens a ticket attached to your workspace, which speeds diagnosis.
- Security disclosures — contact@vividsphere.co. We acknowledge within one business day and won't pursue good-faith researchers — see our Security overview.
Suspension and termination
Either side can end this agreement; the goal of this section is to make the rules of that ending boringly predictable.
8.1 Termination by you
You can cancel any subscription from in-product billing at any time. Cancellation stops the next renewal; the rest of your paid term remains active. Closing the workspace deletes your data per §4.3.
8.2 Suspension by us
We may suspend access — to a member, a workspace, or specific features — if:
- Your account is materially overdue on payment and we've emailed at least three reminders to the billing contact.
- We have credible evidence of an active security threat originating from the account (a compromised credential, malware upload, abuse of an API endpoint).
- The account is being used in a way that violates §3 (Acceptable Use) and the violation hasn't been resolved within a reasonable cure period after we've written to admins.
- A court or competent authority orders us to.
When we suspend, we send admins a written explanation, the specific cure required, and a path to restore access. Suspension does not change the rest of these Terms — your data continues to be protected per the Privacy Policy.
8.3 Termination by us
We may terminate this agreement if a suspension condition above is not cured within 30 days of written notice, or immediately on written notice if you breach §3.6 (no resale without permission), enter insolvency, or our continued provision of the Service to you would be unlawful.
8.4 Effect of termination
On termination, your right to access the Service ends, we'll give you a 30-day window to export Customer Content, and we'll hard-delete what's left under §4.3. Any obligations that, by their nature, are intended to survive termination — confidentiality, accrued payment obligations, limitations of liability, and disputed amounts — will survive.
Confidentiality
Each side may learn confidential information about the other through this relationship. The receiving side will protect the disclosing side's confidential information with at least the same care it uses for its own (and never less than reasonable care), use it only to perform under these Terms, and disclose it only to employees, advisors, and sub-processors who need to know and are bound by confidentiality obligations no less protective than those here.
Customer Content is your confidential information. Our pricing, technical architecture, roadmap, and non-public product documentation are our confidential information. Confidentiality obligations survive termination for three years; obligations covering trade secrets or personal data survive for as long as the law requires.
Intellectual property
The Service — software, designs, documentation, brand, and everything that makes it work — is owned by VividSphere LLP and our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for the duration of your subscription. No other rights are granted by implication.
You retain all rights in your Customer Content. The licence you grant us in §4.1 is the only right we have in it.
10.1 Trademarks
"VividSphere", "PrimeBase", and "Pocket CRM", together with our logos and product wordmarks, are trademarks of VividSphere LLP. You may use them in factual references (for example, saying that you use our product) following our press kit guidelines. You may not use them in a way that implies endorsement or partnership.
10.2 Third-party components
The Service includes open-source components used under their respective licences. A full list, with attributions, is maintained at vividsphere.co/oss-attributions and available on written request.
Warranties
We warrant that the Service will perform materially in accordance with the documentation we publish for it. If we breach this warranty and don't correct it within a reasonable period after you tell us, your remedy is to terminate the affected subscription and receive a pro-rata refund of fees paid for the unused portion of the term.
11.1 Disclaimer
Limitation of liability
Some limits apply on both sides — they keep this contract fair and predictable.
12.1 Cap
12.2 Excluded damages
12.3 Carve-outs
The caps and exclusions above don't apply to: payment obligations under §5; breach of confidentiality under §9; infringement of the other side's intellectual property; a party's indemnification obligations under §13; or liability that cannot be excluded under applicable law (for example, certain consumer-protection statutes).
Indemnification
13.1 We'll defend you
We'll defend you against any third-party claim that your authorised use of the Service infringes that third party's intellectual property rights, and we'll pay damages and costs finally awarded against you (or agreed in settlement we approve). If your use of the Service is enjoined, we may, at our option, procure the right for you to continue, modify the Service so it no longer infringes, or terminate the affected subscription and refund the unused portion of fees paid.
13.2 You'll defend us
You'll defend us against any third-party claim arising from (a) your Customer Content, (b) your use of the Service in violation of §3 (Acceptable Use) or applicable law, or (c) a dispute between you and an end user of a portal you operate on PrimeBase. You'll pay damages and costs finally awarded against us or agreed in settlement.
13.3 Procedure
The indemnified side must notify the other promptly in writing (delay only excuses indemnity where it materially prejudices the defence), give sole control of the defence and settlement to the indemnifying side (no settlement admits fault or imposes obligations on the indemnified side without consent), and reasonably cooperate.
Governing law and disputes
These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14.1 Talk first
If something goes wrong, write to contact@vividsphere.co. We'll work with you in good faith for 30 days to resolve it before either side escalates.
14.2 Where claims are heard
If a dispute can't be resolved informally, both sides agree to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India for claims arising out of or related to these Terms — except that either side may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
14.3 No class actions
Claims will be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding.
Changes to these Terms
We'll update these Terms occasionally — when we launch new products, address new regulations, or rework something in the Service. When we do, we'll change the "Last updated" date at the top.
- Minor changes (typos, clarifications, links, references) take effect immediately.
- Material changes (pricing-relevant terms, your obligations, our liability, governing law, dispute resolution) are emailed to workspace admins at least 30 days before they take effect. If you don't agree, you can terminate before the change takes effect under §8.1 and receive a pro-rata refund of fees paid for the unused portion of the term.
We're not going to slide in a major change while you're not looking. Material changes are emailed up front, with enough time to leave on full refund of the unused term if you don't like them.
Contact and notices
The fastest way to reach the team responsible for these Terms is by email. A real human reads it, and we aim to respond within one business day.
- General & legal · contact@vividsphere.co
- Security & disclosures · contact@vividsphere.co
- Postal address · VividSphere LLP, L-148, 5th Main Road, Sector 6, HSR Layout, Bangalore South, Bangalore - 560102, Karnataka, India
16.1 Notices to you
We send notices under these Terms to the email addresses on record for workspace admins. Keeping those addresses current is part of §2.3.
16.2 Miscellaneous
If a court finds any part of these Terms unenforceable, the rest stays in effect. Our failure to enforce a right immediately doesn't waive it. You can't assign these Terms without our written consent (we won't unreasonably refuse); we can assign them to a successor in connection with a merger, acquisition, or sale of substantially all our assets. These Terms, together with our Privacy Policy and any order form you've signed with us, are the entire agreement between us on this subject.